Shipping & Refund Policy

Effective date: August 10, 2026

1. Fulfillment

All orders are fulfilled from our warehouse in the United States. Because our inventory is sourced through corporate asset liquidation channels in the U.S., we ship domestically and are not subject to international customs clearance delays for U.S. destinations.

2. Shipping Carriers & Timelines

• We ship via standard commercial carriers (e.g., UPS, FedEx, USPS) based on order size and destination.
• Exact shipping cost and estimated delivery window are confirmed at the time of order.
• Once shipped, a tracking number is provided via email or WhatsApp.
• We are not responsible for carrier delays, weather events, or other force-majeure conditions.

3. Packaging

Stamps are packed in sealed, protective packaging to prevent damage in transit. Each roll is verified as sealed, unused, genuine USPS stock before shipping.

4. Refund & Claim Policy

• All wholesale sales are final once the order is confirmed and shipped, due to negotiated volume pricing.
• Damaged or short shipments: claims must be reported within 5 business days of delivery with photographic evidence of the packaging and contents.
• Non-delivery: if a shipment is lost in transit, we will work with the carrier to resolve the claim and will replace or refund per the carrier's determination.
• Undeliverable addresses: orders returned due to incorrect address information provided by the buyer will be re-shipped at the buyer's cost.

5. Shipping Insurance

• Insured by: 【占位符：谁投保——我方（卖家）为每笔订单投保，还是由买家自行投保？】
• Coverage amount: 【占位符：保额规则——按订单面值全额投保，还是有单笔上限（如最高 $X）？超额部分如何处理？】
• Premium responsibility: 【占位符：保费由哪方承担——含在报价内，还是买家另付？】
• Claims process: 【占位符：理赔流程——发现丢失/损毁后多少天内联系谁（邮箱/WhatsApp）？需要提供哪些凭证（照片、追踪号、装箱单）？赔款多久到账、以何种方式（重发/退款）？】

6. Payment

Preferred payment method is bank wire transfer. Orders are only released for shipment after full payment is received and verified.

7. Contact for Claims

Report any shipping issues to sales@postalassetpartners.com or WhatsApp +1 (707) 908-8666 within the timelines above.